You have reached the Presidential Management Fellows (PMF) Program’s Help Desk Ticket System.
Applicants: Applicants are encouraged to review the “Become a PMF” section on the PMF website at www.pmf.gov before submitting a ticket. This section on the PMF website covers the following: eligibility, application process, application tips, assessment process, current application timeline, and frequently asked questions. You can also find the "PMF Application Handbook" posted under the "Become a PMF/Resources" section.
Please do not submit multiple tickets or inquiries for the same subject. When submitting a ticket, please provide the name and email address associated to your applicant user account, use the drop-down menu to select the type of problem, provide details of your request, check the reCAPTCHA box, and submit. The reCAPTCHA is used to protect websites from spam and abuse. You may also upload documents (such as screen shots) as part of your submission. A technician will respond to your request as quickly as possible.
Multi-Factor Authentication using Login.gov: For instructions on how to access the PMF Talent Management System for both the Apply Site and Portal Site for multi-factor authentication using Login.gov, please see the embedded link to instructions on the Site’s login screen. If you need technical support, submit a Help Desk ticket below. When submitting a ticket, please provide the name and email address associated to your applicant user account, use the drop-down menu to select “Problems with multi-factor authentication using Login.gov”, provide details of your request, check the reCAPTCHA box, and submit. The reCAPTCHA is used to protect websites from spam and abuse. A technician will respond to your request as quickly as possible.
Accessibility (Section 508) Issues: If you encounter an accessibility (Section 508) issue using our sites, please submit a Help Desk ticket below. The drop-down menu will allow you to choose “Accessibility (Section 508)” and enter the details of the need in the Description box provided. Please upload any relevant documents, such as screen shots. Checking and performing the reCAPTCHA tasks is required before submission. ReCAPTCHA protects websites from spam and abuse.
Upon submission of your ticket (for all users), you will receive an automated email response with a confirmation of your ticket, your ticket number, a copy of your submission, a link to monitor the status of your ticket, and the ability to add additional information to your ticket (if applicable), up until the ticket is closed. This automated email will come from support@usalearning.net; please check your SPAM folder if you do not receive one in your inbox. A technician will respond to your request as quickly as possible.
This Help Desk Ticket System and all the text you enter is accessible to a range of personnel including help desk technicians, managers, and programmers. As such we advise you NEVER enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and details required to address the problem.
NOTE: This Help Desk Ticket System is strictly used for the PMF Program’s (1) annual application and assessment process (including Semi-Finalists and the Fellows Structured Interview assessment), (2) PMF program participants needing technical support in accessing the Apply Site using Login.gov for multi-factor authentication, and (3) reporting accessibility (Section 508) problems. All other PMF Program questions can be directed to pmf@opm.gov.