Submit a Help Desk Ticket


You have reached the PMF Program’s Help Desk Ticket System. This system is only used by applicants during the annual PMF application to submit help desk tickets if they encounter technical issues during the application and assessment process.

Applicants are encouraged to review the “Become a PMF” section on the PMF website at www.pmf.gov before submitting a ticket. This section on the PMF website covers the following: eligibility, application process, application tips, current application timeline, and frequently asked questions.

Please do not submit multiple tickets or inquiries for the same subject. When submitting a ticket, please provide the name and email address associated to your applicant user account, and provide details of your request. A representative will respond to your request as quickly as possible.

Upon submission of your ticket, you will receive an automated email response with a confirmation of your ticket and a ticket number. This automated email will come from support@usalearning.net; please check your SPAM folder if you do not receive one in your inbox.

This help desk ticket system and all the text you enter is accessible to a range of personnel including help desk technicians, managers running reports, and programmers addressing reported issues. As such you should NEVER enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and issue required to address the problem.


This help desk ticket system and all the text you enter is accessible to a range of personnel including help desk technicians, managers running reports, and programmers addressing reported issues. As such you should NEVER enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and issue required to address the problem.